If confronted by a non-member determined to fly, please proceed as follows:
Explain that it is a New Milton Town Council requirement that flying be restricted to C&DMFC members only and do all that you reasonably can to persuade the flyer concerned not to fly.
If persuasion fails, try to find out as much as possible about the culprit and if possible note his/her car registration number.
Report the details to a Committee member as soon as possible.
If confronted by a complaint from a member of the public, please proceed as follows:
Be polite and try to resolve the matter, but do not get drawn into an argument.
If the matter cannot be amicably resolved at the time, try to obtain details of the complainant (i.e. name, address, telephone number) and the reason for the complaint.
Report details to a member of the Committee as soon as possible.